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Rental FAQ

How does pricing work?

Prices are quoted for a one day event. If you require items for a longer time, please contact us for pricing. All items out are charged for time out whether they are used or not.

What do I need to make a reservation?

When you call in your requests and receive a quote, that quote is valid for 14 days. All rentals are booked on a first come, first served basis so booking early is recommended. To confirm and guarantee an order, we require a signed copy of your quote and a credit card that will be charged a 50% deposit. Until a deposit is paid, the order is not considered guaranteed.

What if I return rented items late?

Returning equipment and rental items late deprive other customers of the use of those items, therefore you will be charged for each additional day until returned. If you know that you cannot return your items on time, please give us a call so we may make any necessary accommodations.

Do you deliver?

Yes we do. Deliveries are made between 8am and 5pm, 7 days a week. Pricing is based on curbside drop-off and pickup; additional charges will apply where there are stairs, elevators, long carries or difficult access. Additional charges will apply for deliveries or pickups made outside our regular warehouse hours. There is no minimum order required for delivery service. All items be must be neatly stacked, back in all original containers and left in a convenient location all together prior to pickup. Any items left behind that were not stacked with other items will be charged an additional pickup charge.

What is the Damage Waiver?

The Damage Waiver covers rental items that are damaged through normal use; it does not cover loss or negligence. An 8% non-refundable Damage Waiver is offered on all rental items.

May I pay with a credit card?

Yes, of course! As of April 1st, 2019 Apex Event Rentals will administer a 3% convenience fee for all credit card transactions.